|80 × 22 × 14 cm
Careers in IT service management
By (author) Tracey Torble
Publication date: 29 Jul 2019
Change management is about the control of all changes that have an effect on the IT services and hence, the business of an organisation. This practical book describes the change manager role in depth including purpose, typical responsibilities and required skills. Change management methods, techniques, useful tools and relevant standards and frameworks are also covered, and career progression opportunities are discussed.